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Shipping Policy

A legal disclaimer

This Shipping Policy is provided for general informational purposes only and does not constitute legal advice. While it has been prepared with reference to UK consumer protection and e-commerce requirements, you should seek professional legal advice before publishing it on your website to ensure full compliance with applicable laws.

Shipping Policy - the basics

At GODT CASE store, we aim to process and deliver your order quickly and securely. This Shipping Policy explains how and when we ship orders, what you can expect from us, and what to do if something goes wrong.

 

In simple terms:

 

  • We process orders within a set timeframe (usually 1–2 working days).

  • Delivery times vary depending on your location and shipping method chosen at checkout.

  • Shipping costs are calculated and displayed at checkout.

  • You’ll receive tracking details once your order has been dispatched.

  • We’re not responsible for delays caused by courier services or customs, but we’ll help resolve issues wherever possible.

What to include in the Shipping Policy

  1. Processing Times

     

    • Orders are usually processed and dispatched within 2 working days (excluding weekends and holidays).

    • During peak seasons or promotions, processing times may be longer.

     

  2. Shipping Methods & Costs

     

    • Standard delivery (e.g., Royal Mail, Evri, DPD).

    • Express/next-day delivery (if available).

    • Costs are calculated and shown at checkout.

    • Free shipping threshold (if applicable, e.g., “Free UK shipping on orders over £35”).

     

  3. Delivery Times

     

    • UK Standard Delivery: typically [2–4 working days].

    • UK Express Delivery: [1–2 working days].

    • International Delivery (if offered): [estimated timeframe + customs disclaimer].

    • Delivery times are estimates and not guaranteed.

     

  4. Order Tracking

     

    • Customers will receive a dispatch confirmation email with tracking details (if applicable).

    • Tracking links will direct to the courier’s website for live updates.

     

  5. International Shipping (if applicable)

     

    • Customers are responsible for customs duties, taxes, or import fees.

    • Delivery times may vary due to customs clearance processes.

     

  6. Delivery Issues

     

    • If a parcel is delayed, damaged, or missing, contact us at hello@godtcase.co.uk.

    • We’ll work with the courier to resolve the issue.

    • If an incorrect delivery address was provided, we cannot be held responsible for failed delivery.

     

  7. Undeliverable / Returned Packages

     

    • If an order is returned to us due to an incorrect address or non-collection, customers may be responsible for re-delivery costs.

     

  8. Changes to Shipping Policy

     

    • We may update this policy from time to time.

    • The latest version will always be available on our website.

     

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